Terms

AGREEMENT

By purchasing from Shadows Linger, you are automatically agreeing to the Terms & Conditions as laid out below.

TAXES

Shadows Linger is a registered company. International customers are responsible of paying possible import taxes of the products they have ordered. We will not mark our shipments as gifts, nor claim them to be any less valued than stated on the receipt.

POSTAGE

Due to temporary logistical issues, maximum weight for single order is 1 kg, so approximately 2 records.

All orders are shipped with registered shipping via Russian Post. Please double check your email when placing an order. Shipping confirmation including tracking number will be hereby sent to this email once shipping label for your order has been created.

Shipping takes from 2 to 4 weeks. Once the product has been dispatched to the delivery service, the risk of loss passes to the customer.

For Russian customers – your shipping rate will be calculated manually depending on your location after placing an order. Please use “Pay by invoice” option during checkout.

ORDER CANCELLATION

We do NOT accept cancellations after 2 days of placing an order. No Exceptions.

DAMAGES, LOSS & REFUNDS

If the product is received damaged in the post, or gets lost during transit, Shadows Linger must be notified immediately. We will contact the delivery service who will be responsible for addressing and compensating the damage claim. This procedure can take up to 6 weeks. Once we have received the compensation we will immediately refund your funds to Paypal address used on placing the order.

We are NOT responsible for lost or damage orders.

RETURNS

If an order is failed to deliver or not picked up by our customer then it will be returned to us. This takes multiple weeks, sometimes even couple of months. To re ship them we will charge full shipping costs.

We do NOT accept returns on delivered goods.

CONTACT

shadowslinger187 [at] gmail [dot] com